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How to File a Complaint with MEPCO

Step-by-step guide for lodging complaints regarding electricity supply interruptions, meter faults, billing discrepancies, or official NEPRA escalation.

1 Tier 1: Contact MEPCO Customer Complaint Helplines

Toll-Free Phone Helpline

0800-63726

Available 24 hours a day, 7 days a week from any landline or mobile phone in Pakistan.

SMS Outage Helpline

8118

Send an SMS containing your 14-digit reference number and complaint details to 8118.

2 Tier 2: Visit Your Local Sub-Divisional Office

For defective meter replacement or billing correction requests:

  • Bring a written application addressed to the Executive Engineer (XEN) or Sub-Divisional Officer (SDO).
  • Attach a copy of your CNIC and recent MEPCO electricity bill.
  • Obtain an official complaint tracking receipt number from the office counter.

⚖️ Tier 3: Escalation to NEPRA Consumer Affairs

If MEPCO fails to resolve your complaint within 14 days, you can lodge an official grievance with the NEPRA Consumer Affairs Division or the Federal Ombudsman (Wafaqi Mohtasib).

NEPRA Complaint Email: consumer@nepra.org.pk

Federal Ombudsman Secretariat: Wafaqi Mohtasib Regional Office, Multan.